Privacy Policy

This privacy policy ('Privacy Policy') will help you understand how Moody Cow Books (“us”, “we”, “our”) uses and protects the personal information you provide to us and the purposes for which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

The Sites and our Services are operated by Moody Cow Books who is the data controller responsible for your personal information and is registered at the UK Information Commissioner's Office with registration number: ZB882817.

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

• Email, addressed to Moodycowbooks@gmail.com; 

We may collect the following types of personal data from you, all depending on how you interact with us:

• Name and contact information (such as email address, postal address and telephone number)
• Order and payment information
• Moody Cow Books online account username/display name and password
• IP address
• Social media handles
• Requests, reviews and opinions
• Any other personal data you may submit to us

Why we collect your personal data:

• To better understand your needs
• To verify your identity;
• To help us improve our products and services and develop and market new products and services;
• To send you promotional emails containing information we think you will find of interest. 
• Carry out requests made by you on the Sites;
• Investigate or settle inquiries or disputes;
• Comply with any applicable law, court order, other judicial process, or the requirements of a regulator;
• Enforce our agreements with you;
• Fulfilment of products and services;
• Provide support for the provision of our Services; and
• Use as otherwise required or permitted by law.

In particular, we use your personal information for the following purposes:

Fulfilment of products and services

We use the contact and payment details you have provided to us so that we can fulfil the supply of products and services you have ordered from our Sites. This includes your purchase of products and the processing of returns and refunds.

Who do we share your personal information with for this purpose?
We will share your personal information with the following categories of third parties:

• To verify card payments and process refunds - credit card companies and other payment providers;
• To deliver products and process returns - delivery and courier companies;

What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you.

Where our use of your personal information requires your consent, you can provide such consent:

• At the time we collect your personal information following the instructions provided; or
• By informing us by e-mail, post or telephone using the contact details set out in this Privacy Policy.

Our Sites use certain cookies, pixels, log files and other technologies of which you should be aware.  

Once you agree to allow our sites to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you visit and spend the most time on).

The data we collect by using cookies is used to customise our blog to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. 

 We will keep your personal information for the purposes set out in this Privacy Policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary.

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

• Unauthorised access;
• Improper use or disclosure;
• Unauthorised modification; and
• Unlawful destruction or accidental loss.

You have the following rights in relation to the personal information we hold about you:

Your right of access
If you ask us, we'll confirm whether we're processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you're entitled to have it rectified. If we've shared your personal information with others, we'll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.

Your right to erasure
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we've shared your personal information with others, we'll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.

Your right to restrict processing
You can ask us to 'block' or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won't stop us from storing your personal information though. We'll tell you before we lift any restriction. If we've shared your personal information with others, we'll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.

Your right to data portability
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you've provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object
You can ask us to stop processing your personal information, and we will do so, if we are:

• Relying on our own or someone else's legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
• Processing your personal information for direct marketing purposes.

Your rights in relation to automated decision-making and profiling
You have the right not to be subject to a decision when it's based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent
If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we've handled your personal information, you can report it to the UK Information Commissioner's Office (ICO). 

Deleting Your Account

You can delete your account from your profile page on your account. This will achieve the below:

1. Logs user out of Website / Apps

2. Anonymise the following user data: 

• Title
• Name and display name
• Phone Number

3. Anonymises orders.

Full Data Erasure

You can ask us to delete all of your personal information by contacting us with your request either by email or post;

• Email us at Moodycowbooks@gmail.com

We may make changes to this Privacy Policy from time to time.

To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.